Careers

Notable Quote

"JackBe is an established Leader in the AJAX market space, and its ability to simultaneously attract five key players with such impressive backgrounds speaks to the great potential for AJAX in mainstream enterprises. The depth of expertise in Java and SOA now present at JackBe clearly communicates the company's intention to push AJAX far beyond simple user interface enhancements into enabling a whole new class of Web-based applications."

-- Jeremy Geelan, Group Publisher & Editorial Director, SYS-CON Media

Support Engineer/Lead

Washington, DC

We’re currently seeking highly motivated and experienced Support Engineer/Lead to join our rapidly growing organization based in Washington, D.C. In this position, you’ll assist customers to diagnose and resolve issues running JackBe product.

Key Responsibilities Include:

Interact with customers to understand their issues and manage their support needs;
Communicate resolution plan and progress, and manage customers’ expectation;
Perform initial diagnostics and troubleshooting to assess the severity and impact, identify root causes, and provide remedy when possible;
Coordinate the planning and execution of the resolution of customer issues;
Manage internal effective communication regarding customer escalation;
Collaborate and leverage other internal resources.

Qualifications:

3+ years of industry experiences in customer support or related professions: product development, professional services
Familiar with enterprise software and technologies: Java/JavaScript, SOA;
Demonstrated analytical and problem solving capability;
Strong communication and people skills;
Ability to handle various types of customer escalation situations;
Demonstrated organization and teamwork skills.

Please send your resume and brief personal statement to jobs@jackbe.com.